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ARTICLE4IT Solutions confirmed as an authorized VMware reseller, the only company with a direct presence in Ticino.ARTICLEFrom overwhelmed ticketing to operational AI: the Var Group case study There are areas where artificial intelligence doesn’t need to imagine the future—it needs to make the present work better.
Customer support and ticket management are among them.
High volumes, repetitive requests, unpredictable peaks, and response expectations increasingly close to 24/7. In many companies, this results in a chronic bottleneck: backlogs build up, turnaround times lengthen, and pressure on people becomes the norm.